Privacy Policy

Privacy Statement

At Empelvic, your privacy is our priority. We are committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What We Collect

We collect personal and health information such as your:

Name and contact details
Date of birth
Medical history and health concerns
Referral and appointment details
Medicare and/or private health insurance information (if applicable)

This information is necessary to provide safe, personalised pelvic health physiotherapy services.

How Your Information Is Used

We use your information to:

Assess, treat, and manage your pelvic health condition
Deliver in-person and Telehealth physiotherapy services
Communicate with you about your care (e.g. appointment reminders, reports)
Liaise with other healthcare providers (with your consent)
Manage billing, rebates, and clinical records

How We Store Your Information

All client information is securely stored using Splose, a HIPAA-compliant and industry-standard practice management platform. Splose uses encryption, password protection, and secure cloud-based storage to safeguard your data.

Telehealth Services

If you choose to access services via Telehealth, your consultations will be conducted using secure, encrypted video platforms integrated with Splose. We take additional steps to ensure your privacy and confidentiality during online sessions.

Sharing Your Information

We will never share your personal information without your consent unless:

Required by law
There is a serious threat to your health or safety, or to public safety

Access and Correction

You have the right to access and request correction of your personal or health information at any time. Please contact us if you would like to view or update your records.

Questions or Concerns

If you have any questions about how your information is handled, or if you would like a copy of our full privacy policy, please contact us: