Appointments

At Empelvic, we value your time and are committed to providing quality, individualised care. Appointments are available in-person and via Telehealth. You agree to provide accurate and complete information relevant to your care during all appointments.

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Fees & Payment

• Payment is required at the time of your appointment via card or bank transfer.

• You may be eligible for a private health insurance rebate depending on your level of cover. We can provide you with an invoice for claiming.

• Medicare rebates may be available with a valid CDM (EPC) referral from your GP.

• Pricing for services is displayed on our website or will be confirmed upon booking.

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Cancellation & Rescheduling Policy

We understand that life happens. However, to ensure fair access to appointments:

• 24 hours’ notice is required for cancellations or rescheduling.

• Cancellations made with less than 24 hours’ notice may incur a cancellation fee of 50% of the appointment cost.

• Non-attendance ("no-show") without notice will incur the full appointment fee.

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Late cancellations and no-shows impact our ability to offer appointments to others in need of care. Thank you for your understanding.

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Telehealth Appointments

You are responsible for ensuring a suitable internet connection and private environment for Telehealth sessions. If technical issues prevent the session from going ahead, we will attempt to reschedule or offer alternative options.

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Health & Safety

Please do not attend in-person appointments if you are unwell with symptoms of contagious illness (fever, sore throat, vomiting, diarrhoea, etc.). We’re happy to switch to a Telehealth session if needed.

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Consent

By booking an appointment, you consent to the collection and use of your personal and health information in accordance with our Privacy Policy.