Terms of sale

1. General

These Terms of Sale apply to all services and products provided by Empelvic Physiotherapy (“we”, “us”, “our”).

By booking an appointment, purchasing a service, or engaging with our services, you agree to these Terms.

2. Services

We provide physiotherapy services, including but not limited to:

Initial consultations
Follow-up consultations
Pelvic floor assessments (including internal examinations where appropriate)
Pregnancy and postnatal services
Telehealth consultations
Exercise programs and educational resources

All services are delivered in accordance with professional clinical standards.

3. Fees and Payment

All fees are payable at the time of appointment unless otherwise agreed
Fees may be updated from time to time and will be communicated prior to your appointment
Payments may be processed via EFTPOS, online payment systems (Tyro), or other available methods

You are responsible for any fees not covered by third parties (e.g. insurers or workers compensation).

4. Cancellations and Missed Appointments

We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments will incur a cancellation fee of 50% of the appointment fee.

We understand that situations arise and may waive fees at our discretion.

5. Refunds and Australian Consumer Law

We comply with the Australian Consumer Law (ACL).

You are entitled to a refund or remedy where services are not provided with due care and skill
Change of mind does not entitle you to a refund
Prepaid services or packages are non-refundable unless required under law

6. Packages and Prepaid Services

Where you purchase a package or prepaid service:

Sessions must be used within a reasonable timeframe (e.g. within pregnancy/postnatal period or as advised)
Packages are non-transferable unless otherwise agreed
Missed appointments within a package may be forfeited if cancellation policy is not met

7. Telehealth Services

For Telehealth appointments:

You are responsible for ensuring a suitable environment and internet connection
We are not responsible for disruptions caused by technical issues outside our control
Telehealth may not be suitable for all conditions and clinical judgement will be applied

8. Client Responsibility

You agree to:

Provide accurate and complete information about your health
Follow clinical advice and prescribed exercises appropriately
Inform us of any changes to your condition

Outcomes may vary between individuals, and no guarantee of specific results is provided.

9. Consent to Treatment

By attending an appointment, you consent to assessment and treatment, including:

Physical assessment
Exercise prescription
Pelvic floor assessment (including, where clinically indicated, internal examination with confirmed verbal consent)

You have the right to decline or withdraw consent at any time.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any injury, loss or damage arising from:

Failure to follow clinical advice
Participation in prescribed exercises
Use of educational materials outside of guidance

Where liability cannot be excluded, it is limited as permitted under Australian law.

11. Third-Party Funding (e.g. Workers Compensation)

Where services are funded by a third party:

You remain responsible for payment if the third party does not pay or declines the claim
We may invoice the third party directly where arrangements are in place

12. Privacy

Your personal and health information is handled in accordance with our Privacy Policy.

13. Changes to Terms

We may update these Terms of Sale from time to time. The latest version will be available on our website.

14. Governing Law

These Terms are governed by the laws of Western Australia, Australia.

15. Contact

If you have any questions, please contact hello@empelvicphysio.com.au