Website terms of use

1. Acceptance of Terms

By accessing or using this website (www.empelvicphysio.com.au), you agree to be bound by these Terms of Use. If you do not agree, you must not use this website.

2. General Information Only (Medical Disclaimer)

The information provided on this website is for general educational purposes only and is not intended as medical or health advice.

It does not replace individual assessment, diagnosis, or treatment by a qualified healthcare professional.

You should not rely on this information as a substitute for professional medical advice. Always seek advice from a qualified health practitioner regarding your individual circumstances.

3. No Practitioner–Patient Relationship

Use of this website, including submitting enquiries or reading content, does not create a physiotherapist–patient relationship.

A clinical relationship is only established following an appointment and formal assessment.

4. Limitation of Liability

To the maximum extent permitted by law, Empelvic Physiotherapy is not liable for any loss, damage, injury, or claim arising from:

Use of, or reliance on, information provided on this website
Errors or omissions in website content
Delays, interruptions, or technical issues
Any actions taken based on website information

Where liability cannot be excluded under Australian law, it is limited to the resupply of services or the cost of resupplying those services.

5. Website Use and Visitor Conduct

You agree to use this website lawfully and must not:

Use the website for any unlawful or fraudulent purpose
Attempt to gain unauthorised access to systems or data
Interfere with the functionality or security of the website
Upload or transmit harmful, malicious, or inappropriate content

We reserve the right to restrict or terminate access to the website if these terms are breached.

6. Intellectual Property

All content on this website, including text, graphics, branding, logos, resources, and educational materials, is owned by or licensed to Empelvic Physiotherapy.

You must not reproduce, distribute, modify, or use any content without prior written permission.

You may access and download content for personal, non-commercial use only.

7. User Accounts and Security

If you access any secure areas (e.g. bookings, programs, or member content), you are responsible for:

Maintaining the confidentiality of your login details
Ensuring your information is accurate and up to date
All activity that occurs under your account

We are not liable for unauthorised access resulting from your failure to protect your login details.

8. Third-Party Services and Links

This website may use or link to third-party services, including:

Online booking systems (e.g. Splose)
Payment providers
External websites

We are not responsible for the content, privacy practices, or reliability of these third-party services.

9. Telehealth and Online Services Disclaimer

Where Telehealth or online services are offered:

Services are provided based on the information available at the time
Technology limitations may affect service quality
You are responsible for ensuring a safe and appropriate environment during sessions

While we take reasonable steps to ensure secure communication, electronic communication carries some inherent risks.

10. Indemnity

You agree to indemnify and hold harmless Empelvic Physiotherapy from any claims, damages, losses, or expenses arising from:

Your use of this website
Your breach of these Terms of Use
Your reliance on website content

11. Privacy

Your use of this website is also governed by our Privacy Policy, available on this website.

12. Changes to These Terms

We may update these Terms of Use at any time. The latest version will be available on this website.

13. Governing Law

These Terms are governed by the laws of Western Australia, Australia.

14. Contact Us

If you have any questions about these Terms, please contact hello@empelvicphysio.com.au